Our services - Lucas G

Local service on a large scale

At LUCAS G, our strength comes from people. Employees, technicians and distributors work hand in hand with the same ambition, to be as close as possible to the needs of our breeders throughout the world. We know that our machines work every day of the year and that the well-being of your herd depends on their good functioning. LUCAS G is a company on a human scale, close to the reality of the livestock business, which knows how to combine accessibility, availability and professionalism.

A presence where you need it

Through our network of long-standing partners rooted in our territory, LUCAS G is literally at the side of the breeders. Our dealers' and distributors' high level of expertise in livestock management and their technical mastery of our products are a concrete guarantee of confidence recognised by our users.

LUCAS G is there when you need it

We are committed to establishing and maintaining a relationship of trust and proximity with each of our distributors. Our added value is the involvement and responsiveness of our teams to meet the expectations and requirements of our network: advice, technical support, training, and day-to-day support.

The breeder's job is 365 days a year, 24 hours a day. We share the same passion and we understand the needs and obligations of this profession and above all their importance. This is why we are committed to offering local services. Breeders can count on LUCAS G at any time of the year. Our availability is reflected in our support services, which are available 7 days a week via our hotline or our website.

Our premium services are easy, intuitive and connected:

Order parts by serial number
Parts breakdown with accessible parts list
Real-time order tracking and automatic notification
Reactivity: any part order validated before 4pm is sent the same day
Online helpdesk with ticket opening system to ensure optimal follow-up of requests
Hotline available 7 days a week
Online warranty declaration and activation
Three-year warranty extension
Configurator for quick and easy design of the ideal machine